Three things to talk about when you talk about culture

Everyone is talking about workplace culture. It's a hot topic, and most leaders or Board members are required to have a view on the subject. But just as culture is crucial, so is it widely misunderstood. “Culture” is an amorphous concept. There is no universally agreed definition, for example.  The primacy of culture over other … Continue reading Three things to talk about when you talk about culture

Let your customers teach you how to lead

As the Australian Banking Royal Commission has shown, the disconnect between many banks and their customers has seldom looked more jarring. For months during the rounds of hearing we were stuck in a repeat cycle, listening to endless stories of staff putting sales targets ahead of customer interests.  The final report, published on 1 February 2019 has made … Continue reading Let your customers teach you how to lead