Feedback is important. It helps us understand how others see us and it’s one of the most obvious ways to improve performance. Most organisations recognise this and devote a lot of time and effort to improving their feedback capability and processes. After all, feedback is, famously, a gift. But like many gifts, it is not … Continue reading Five times when giving feedback is a bad idea
Talent management can be a very subjective activity. Actions such as judging future potential, leadership capability – identifying “talent” –invariably involve judgement calls and opinions based on experience. All too often this equates to bias, inconsistency and poor outcomes. It is no surprise then that organisations are increasingly taking a more data-driven approach to talent … Continue reading Six pitfalls of data-driven talent management
IBM hit the news this week when their CEO Ginny Rometty announced in an interviewthat they have developed an AI tool that can predict with 95% accuracy when employees are likely to leave. The tech giant, which employees 350,000 people globally, claims that this has helped them save $300m that the departures would otherwise have cost … Continue reading IBM think they know when your employees will leave. Eight things you should do next.
Calibration – the collective review and adjustment of ratings – is widely used by organisations to remove bias and inconsistency from the performance management process. However, it also removes control and ownership from the manager and employee, and that can be damaging. This has significant implications for HR professionals. But to understand more about the … Continue reading What pot plants and lottery tickets have to teach us about rating calibration
Human Resources as a discipline has a pretty poor reputation, and in many organisations the function seems to exist largely to keep employees in the money and out of court. It can sometimes be easy to forget that one of the most important roles of HR is to maximise employee performance. That’s what all the … Continue reading Four unusual ways to improve your employees’ performance