One of the biggest transitions leaders have to make is the shift from being an individual person to becoming a job title and a brand – the impact of managing people you seldom see or might never meet. This can have complicated and unexpected implications, as an example this week in the Danish parliament vividly … Continue reading Want to understand your leadership shadow? Ask a Danish politician
Image by Matt Botsford on Unsplash Let’s start with some questions about employee engagement: How do you define “engagement” within your organisation? What model do you use to measure it? Do you prefer global or industry-specific benchmarks? These are questions that many HR functions wrestle with, and there is an industry valued at over $1.5bndedicated to … Continue reading You’re almost certainly thinking about your engagement survey the wrong way
As the Australian Banking Royal Commission has shown, the disconnect between many banks and their customers has seldom looked more jarring. For months during the rounds of hearing we were stuck in a repeat cycle, listening to endless stories of staff putting sales targets ahead of customer interests. The final report, published on 1 February 2019 has made … Continue reading Let your customers teach you how to lead
Few CEOs are as visible as Elon Musk. With this high profile comes a big reputation, and this, like so much else that surrounds the man, is polarised. Depending on your position he might be a charismatic visionary and inspirational leader; or he could be a loose cannon who can’t control his emotions and is … Continue reading Five things Elon Musk can teach you about leadership
As the Australian Royal Commission into Banking dramatically highlighted, there has seldom been more focus on how organisations and their employees manage risk. This means that defining, reinforcing and measuring the organisation’s risk culture is a strategic priority for senior leaders and their Boards. What has generated fewer headlines is the opportunity, if not the … Continue reading Time for HR to set the tone and lead on risk culture
Talent management can be a very subjective activity. Actions such as judging future potential, leadership capability – identifying “talent” –invariably involve judgement calls and opinions based on experience. All too often this equates to bias, inconsistency and poor outcomes. It is no surprise then that organisations are increasingly taking a more data-driven approach to talent … Continue reading Six pitfalls of data-driven talent management
IBM hit the news this week when their CEO Ginny Rometty announced in an interviewthat they have developed an AI tool that can predict with 95% accuracy when employees are likely to leave. The tech giant, which employees 350,000 people globally, claims that this has helped them save $300m that the departures would otherwise have cost … Continue reading IBM think they know when your employees will leave. Eight things you should do next.
Organisations work hard to create connections and collaboration between their employees. Increasingly, firms are embracing social media platforms to encourage this, with tools such as Yammer and Workplace by Facebook ubiquitous. But just as there is an increasing body of research showing the negative effects of social media usage in our personal lives, is it … Continue reading Is workplace social media damaging your employees?
Calibration – the collective review and adjustment of ratings – is widely used by organisations to remove bias and inconsistency from the performance management process. However, it also removes control and ownership from the manager and employee, and that can be damaging. This has significant implications for HR professionals. But to understand more about the … Continue reading What pot plants and lottery tickets have to teach us about rating calibration
Human Resources as a discipline has a pretty poor reputation, and in many organisations the function seems to exist largely to keep employees in the money and out of court. It can sometimes be easy to forget that one of the most important roles of HR is to maximise employee performance. That’s what all the … Continue reading Four unusual ways to improve your employees’ performance