Good leadership development is easy. Great is not

Cocktails, time and money are all you need to make a difference. But for really high-impact leadership development you need to focus on the Rule of Thirds and nine key elements. There’s not a single competitive advantage any organisation has that doesn’t ultimately stem from decisions or actions taken by its people. And the biggest … Continue reading Good leadership development is easy. Great is not

Let your customers teach you how to lead

As the Australian Banking Royal Commission has shown, the disconnect between many banks and their customers has seldom looked more jarring. For months during the rounds of hearing we were stuck in a repeat cycle, listening to endless stories of staff putting sales targets ahead of customer interests.  The final report, published on 1 February 2019 has made … Continue reading Let your customers teach you how to lead